Capture & classify
Record incoming and outgoing correspondence with the context needed to understand and handle each item.
Correspondence management
Correspondence
Correspondence
that keeps moving.
Give incoming and outgoing correspondence a clear path, an accountable owner and a traceable history.
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A connected workflowFrom first receipt
From first receipt
to final response.
Keep the item, the action and the responsible team connected throughout the correspondence lifecycle.
- 01
Receive
Capture the item and its context.
- 02
Assign
Identify the owner and deadline.
- 03
Route & respond
Coordinate the work and prepare a response.
- 04
Review history
Trace the actions taken.
Inside LexaCMS
Clarity at every step.
Explore the capabilities around your team’s day-to-day work.
Assign ownership
Give each item a responsible owner so the next action has a clear point of accountability.
Route for action
Move correspondence through the teams and reviewers involved in preparing a response.
Manage deadlines
Keep due dates and pending work visible to support timely follow-up.
Prepare responses
Connect the response to its original correspondence and the work that informed it.
Keep the history
Follow assignments, routing and responses through an audit history.
Built around your operationStart with
Start with
your workflow.
Bring an example of your correspondence journey: how an item arrives, who handles it, the deadlines involved and how a response is approved.
We’ll use it to discuss the roles, configuration and delivery requirements for your team.
See our delivery processSee LexaCMS in context.
Talk through the workflow that matters to your team.